Refund Policy

Refund Policy

Overview

At Emma Louise Fashion Ltd, we aim to provide a smooth and transparent refund process for eligible orders placed on emmafashion.org.

This Refund Policy explains when and how refunds are issued.

Eligibility for Refunds

Refunds may be issued under the following conditions:

• The item is returned in accordance with our Returns & Exchanges Policy
• The item is received back in its original condition (unused, unworn, and with tags attached)
• The return request is made within the eligible return period (14 days after delivery)
• The item has been inspected and approved by our team

Refunds are not guaranteed for items that do not meet return conditions.

Non-Refundable Cases

Refunds will not be issued in the following situations:

• Items that are returned damaged, used, or not in original condition
• Items returned after the allowed return period
• Items without original packaging or tags (if applicable)
• Orders with suspected misuse, fraud, or policy abuse

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method.

Refund Timeline

Approved refunds are typically processed within 5–10 business days.

Please note that the exact time for the refund to appear in your account may vary depending on your bank or payment provider.

Shipping Fees

Original shipping fees are non-refundable.

If a refund is approved, only the product purchase amount will be refunded unless otherwise stated (e.g., wrong or defective item sent by us).

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.

We may request photos or additional information to verify the issue before offering a replacement or refund.

Chargebacks & Disputes

We encourage customers to contact us directly before opening a chargeback or payment dispute.

Most issues can be resolved quickly through our support team.

Unauthorized or fraudulent chargebacks may result in restriction of future orders.

Contact Us

If you have any questions regarding refunds, please contact us:

• Email: payment@emmafashion.org
• Phone: +44 7490 548279
• Company: Emma Louise Fashion Ltd
• Address: 26 Donegore Drive, Antrim, Northern Ireland, BT41 1EB, United Kingdom