Returns and exchanges

Returns & Exchanges Policy

Overview

At Emma Louise Fashion Ltd, we want our customers to be satisfied with their purchases. If you are not completely happy with your order, you may be eligible to request a return or exchange in accordance with the conditions below.

This policy applies to all purchases made through emmafashion.org.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The item is returned within 14 days of delivery
• The item is unused, unworn, and in its original condition
• All original tags and packaging are intact
• The item is not listed as a non-returnable product (if applicable)

Items that do not meet these conditions may not be accepted for return.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including (if applicable):

• Items that have been worn, washed, or damaged after delivery
• Final sale or clearance items (if clearly marked)
• Items returned without original packaging or tags

Exchange Policy

We offer exchanges subject to product availability.

If you wish to exchange an item for a different size or style, please contact us within the eligible return period. Exchanges are processed once the original item is received and inspected.

If the requested item is unavailable, a refund or alternative solution may be offered.

Return Process

To initiate a return, please contact our customer service team with your order details:

• Email: payment@emmafashion.org

Once your return request is approved, you will receive return instructions.

Customers are responsible for ensuring that returned items are properly packaged to prevent damage during transit.

Return Shipping Costs

Unless the item is faulty or incorrect, customers are generally responsible for return shipping costs.

Shipping fees from the original order are non-refundable.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed back to the original payment method within 5–10 business days, depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

We may request photos of the item to assess the issue and provide a suitable resolution, such as a replacement or refund.

Late or Missing Returns

If you believe your return has been delayed or not processed, please contact us so we can assist you in tracking the status.

Contact Information

If you have any questions regarding returns or exchanges, please contact us:

• Email: payment@emmafashion.org
• Phone: +44 7490 548279
• Company: Emma Louise Fashion Ltd
• Address: 26 Donegore Drive, Antrim, Northern Ireland, BT41 1EB, United Kingdom