Shipping Policy

Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

If there is a high volume of orders, processing may be delayed slightly. In such cases, customers will be notified via email.

Shipping Time & Delivery Estimates

Once your order has been processed and shipped, estimated delivery times are as follows:

• United Kingdom: 5–10 business days
• Europe: 7–12 business days
• United States & Canada: 7–15 business days
• Rest of World: 10–20 business days

Please note that these timeframes are estimates only and may vary due to customs processing, carrier delays, or other external factors beyond our control.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information (if available).

Tracking updates may take 24–48 hours to appear in the carrier’s system.

Shipping Fees

Shipping costs (if applicable) are calculated and displayed at checkout before payment is completed.

Occasionally, we may offer free shipping promotions, which will be clearly stated on the website during the promotional period.

Customs, Duties & Taxes

For international orders, customs fees, import duties, or taxes may be applied by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

We are not responsible for delays caused by customs clearance processes.

Incorrect Address

It is the customer’s responsibility to ensure that all shipping information is accurate and complete at the time of purchase.

We are not responsible for orders that are delayed, lost, or returned due to incorrect or incomplete address information.

If you need to update your shipping address, please contact us as soon as possible after placing your order.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery time, please contact our support team.

We will work with the shipping carrier to investigate the issue and provide assistance where possible.

Contact Us

If you have any questions about shipping or delivery, please contact us:

• Email: payment@emmafashion.org
• Phone: +44 7490 548279
• Company: Emma Louise Fashion Ltd
• Address: 26 Donegore Drive, Antrim, Northern Ireland, BT41 1EB, United Kingdom